Privacy Policy

This Privacy Policy explains what personal data WedMeFy.com ("WedMeFy", "we", "us") collects, why we collect it, who can see it, how long we keep it, and the rights you have over it. It applies to the website WedMeFy.com, its mobile apps and related services (the "Platform"), and is issued under the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them.

By registering on or using the Platform, you confirm that you have read this Policy and consent to the processing of your personal data as described here. If you do not agree, please do not use the Platform. Please read this Policy together with our Terms & Conditions.

1. Who this Policy applies to

1. Registered members, visitors, and any person whose profile is created or managed by a parent, sibling, relative or friend.
2. If you create or manage a profile for someone else, you confirm that you have that person's consent to share their information with us and to display it on the Platform.
3. This Policy does not cover third-party websites, apps or services linked from the Platform.

2. Minimum age

The Platform is only for people who have reached the legal marriageable age in India: 21 years for men and 18 years for women. We do not knowingly collect data of anyone below this age. If we find such a profile, we will delete it and close the account.

3. Data we collect

3.1 Data you give us

1. Profile data: name, gender, date of birth, height, marital status, religion, community, caste/sub-caste, mother tongue, horoscope details, education, profession, income range, city and country, family details, diet and lifestyle, partner preferences, photos, videos and "About me" text.
2. Contact data: mobile number and email address.
3. Account credentials: your password, stored only in encrypted (hashed) form.
4. Verification data: where you choose verification or we require it, government ID documents (such as Aadhaar, PAN, passport or driving licence) or a selfie.
5. Communications: interests, messages and chats with other members, and your messages to our support team.
6. Payment data: plan purchased, amount, date, transaction ID and billing name. Card, UPI and bank details are processed by our payment gateway partner. We do not store full card numbers or UPI PINs.

3.2 Data collected automatically

1. Device and usage data: IP address, device type and identifiers, browser, operating system, pages viewed, time spent, and crash or error logs.
2. Location: approximate location based on your IP address. Precise location is collected only if you allow it on your device.
3. Cookies: as explained in section 12.

3.3 Data from other sources

1. A relative or friend who creates or manages your profile.
2. Google or another sign-in provider, if you register through them, limited to what you allow that provider to share.
3. Verification partners, if your profile goes through verification.

3.4 Sensitive information

Religion, caste, photos, government ID numbers, health or disability details, income and precise location are sensitive. Except for data needed for verification, providing them is optional. We use them only for matchmaking, verification and safety. Leaving optional fields empty will not stop you from using the Platform, though your match suggestions may be less relevant.

4. How we use your data

1. To create and display your profile and to suggest and rank matches.
2. To let you send and receive interests and messages.
3. To let Matchmakers suggest suitable proposals.
4. To verify identity and detect fake profiles, fraud and misuse.
5. To process payments, renewals and invoices.
6. To answer your support requests and complaints.
7. To send service messages such as match alerts, account notices and security alerts.
8. To send offers and promotions, only if you opt in. You can opt out at any time.
9. To improve the Platform using aggregated or de-identified data.
10. To comply with law, court orders and lawful requests from authorities.

Where we rely on your consent, you may withdraw it at any time from your account settings or by contacting us. Withdrawal does not affect processing already done, but some services may stop working.

5. Who can see your data

The purpose of a matrimonial service is that your profile is seen by potential matches.

A profile photo is required for your profile to be approved. Your profile and photos are visible to all registered Members and Matchmakers, and there is no setting to hide them, as that is the nature of a matrimonial service. You can delete your photos at any time. Information already viewed by other members before you delete a photo or your account cannot be recalled by us.

Matchmakers view your profile only to suggest matches. They are bound by written confidentiality obligations and may not copy, download, share or use your data for any other purpose. Report any misuse through our Contact Us page.

We also share data with:

1. Service providers such as hosting, payment gateway, SMS/email, verification, customer support and analytics providers, who process it only on our instructions and under contract.
2. Authorities, when required by law, to enforce our Terms, or to protect the safety of our members or the public.
3. A successor in case of merger, acquisition or transfer of the Platform, subject to this Policy.
4. Anyone else, only with your specific consent.

We do not sell your personal data.

6. Automated matching

We use automated systems to suggest and rank matches and to detect suspicious or fake profiles. If an automated decision seriously affects you, for example an account suspension for suspected fraud, you can ask for a human review through our Contact Us page.

7. Where your data is stored

Your data is stored mainly in India. Some of our service providers may process data outside India. Any such transfer will follow Indian law and be covered by contractual safeguards.

8. Security

We use reasonable security measures, including encryption in transit, hashed passwords, access controls, monitoring and confidentiality obligations for staff and Matchmakers. No system is completely secure. If a personal data breach is likely to affect you, we will inform you and the Data Protection Board of India as required by law.

9. How long we keep your data

1. We keep your data while your account is active.
2. When you delete your account, we remove your profile from public view promptly and erase your data within 90 days.
3. Accounts inactive for 24 months may be hidden and then deleted, after notice to you.
4. We may keep limited data for longer where the law requires it (for example, payment records for tax), or to handle disputes, fraud and repeat misuse, in restricted storage used only for those purposes.

10. Your rights

Subject to applicable law, you can:

1. Ask for a summary of your personal data and how we process it.
2. Correct or update inaccurate or incomplete data.
3. Withdraw consent and ask us to erase your data.
4. Nominate a person to exercise your rights in case of your death or incapacity.
5. Raise a grievance with us and, if not resolved, approach the Data Protection Board of India.

You can do most of this from your account settings. For anything else, write to us through our Contact Us page or at privacy@wedmefy.com. We may ask you to verify your identity first.

11. Children

The Platform is not for anyone below the minimum age in section 2. If you believe such a person has created a profile, please tell us through our Contact Us page and we will investigate and delete it.

12. Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences, keep the Platform secure and understand how it is used. You can block cookies in your browser, but some features may not work properly.

13. Third-party links

The Platform may link to or use third-party services such as payment gateways, sign-in providers and verification partners. Their own privacy policies apply to data you give them.

14. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified by email, SMS or an in-app notice before they take effect. The "Last updated" date shows the current version.

15. Contact us and Grievance Officer

For any question, request or complaint about your data, use our Contact Us page or write to our Grievance Officer:

• Name: Kapil Dev Sharma
• Email: grievance@wedmefy.com

We will acknowledge your complaint within 24 hours and resolve it within 15 days.